Privacy Policy

Distinct Solutions Limited
Last updated: 4 September 2026

Distinct Solutions Limited (“Distinct Solutions”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about or use our products or services, or otherwise interact with us.

Distinct Solutions Limited is the organisation responsible for the personal information described in this Privacy Policy where we act as the data controller.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

Company name: Distinct Solutions Limited
Registered office: [INSERT REGISTERED OFFICE ADDRESS]
Company number: [INSERT COMPANY NUMBER]
Privacy contact email: [INSERT PRIVACY EMAIL ADDRESS]

Depending on how you interact with us, we may collect and process information including:

• Identity and contact information, such as your name, job title, company, email address, telephone number and postal address.
• Enquiry and correspondence information, including information you provide when contacting us, requesting information, obtaining a quotation or communicating with our team.
• Customer and business information, including information required to establish and manage a commercial relationship with you or your organisation.
• Transaction information, including details relating to products or services purchased from us and payments made or received.
• Technical information, such as your IP address, browser type, device information, operating system and information about how you access our website.
• Website usage information, including pages visited, links followed, referral information and interactions with our website.
• Marketing preferences, including whether you have agreed to receive marketing communications from us and your communication preferences.
• Other information you choose to provide to us when interacting with our website, products, services or team.

We may also receive personal information from third parties, including service providers, business partners, publicly available sources and organisations with which you work.

We may use personal information to:

• respond to enquiries and requests;
• provide quotations, products and services;
• establish and manage customer, supplier and business relationships;
• communicate with you regarding our products, services or your account;
• process transactions and maintain financial and business records;
• provide customer support;
• operate, maintain, secure and improve our website and services;
• understand how our website and services are used;
• prevent and detect fraud, misuse, security incidents and other unlawful activity;
• comply with legal, regulatory, tax and accounting requirements;
• establish, exercise or defend legal claims;
• send relevant marketing communications where permitted by law; and
• manage and develop our business.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to enter into or perform a contract with you.

Legitimate interests – where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include operating our business, responding to business enquiries, improving our services, maintaining security and managing customer relationships.

Legal obligation – where processing is necessary for us to comply with applicable law or regulatory requirements.

Consent – where you have given us consent to process your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.

In some circumstances, more than one lawful basis may apply.

We may send you information about our products, services and other matters that we believe may be relevant to you where we are permitted to do so by law.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of receiving marketing communications from us at any time by using the unsubscribe option provided in our communications or by contacting us.

Opting out of marketing communications will not prevent us from sending non-marketing communications that are necessary in connection with an existing business relationship, transaction or service.

Our website may use cookies and similar technologies to operate effectively, remember preferences, understand website usage and, where applicable, support analytics or marketing activities.

Where required by law, we will obtain your consent before placing non-essential cookies or similar technologies on your device.

You can manage your cookie preferences through our website's cookie controls and, in many cases, through your browser settings.

Further information about the cookies and similar technologies we use should be provided in our Cookie Policy or cookie preference centre.

We may share personal information where reasonably necessary with:

• service providers that support our website, IT systems, communications and business operations;
• professional advisers, including accountants, lawyers, auditors and insurers;
• payment and financial service providers;
• business partners, suppliers and subcontractors where necessary to provide products or services;
• regulators, government bodies, law enforcement agencies, courts or other authorities where required or permitted by law; and
• prospective purchasers, investors or advisers in connection with a merger, acquisition, restructuring or sale of all or part of our business or assets.

Where third parties process personal information on our behalf, we require appropriate safeguards to protect that information.

We do not sell your personal information.

Some of the organisations and technology providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable data protection law. Depending on the destination and circumstances, this may include relying on UK adequacy regulations or implementing approved contractual safeguards and, where necessary, supplementary measures.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting and reporting requirements.

The appropriate retention period depends on factors including the nature of the information, why we collected it, applicable legal requirements and whether we need the information to establish, exercise or defend legal claims.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it in accordance with our retention practices.

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Access to personal information is restricted to individuals and service providers who require it for legitimate purposes and who are subject to appropriate confidentiality and security obligations.

No method of transmitting or storing information can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing;
• object to certain processing, including direct marketing;
• request the transfer of certain personal information to you or another organisation;
• withdraw consent where processing is based on your consent; and
• make a complaint about the way your personal information is handled.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details in this Privacy Policy. We may need to verify your identity before responding to a request.

You will not normally be required to pay a fee to exercise your rights. However, applicable law may allow us to charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK supervisory authority for data protection:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk

You may contact the ICO at any time, although we would appreciate the opportunity to resolve your concerns directly where possible.

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

Our website and services are not intended for children, and we do not knowingly collect personal information from children through our website unless this is specifically required for a particular service and appropriate safeguards are in place.

If you believe that a child has provided personal information to us inappropriately, please contact us.

Unless we inform you otherwise, we do not use personal information collected through our website to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

If this changes, we will provide the information and safeguards required by applicable data protection law.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.

The latest version will be published on our website and the “Last updated” date at the top of this policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

For questions about this Privacy Policy, requests concerning your personal information or other privacy-related matters, please contact:

Distinct Solutions Limited
4b Lower Farm Barns, Bainton Road, Bucknell, Oxfordshire, OX27 7LT
Email: team@distinct-solutions.co.uk
Telephone: 01869 354700